Resume

LAUREN JORDAN-HOWARD

2019-Present

IT Specialist Cybersecurity Systems Administrator

Facilitate meetings with shareholders and conduct meetings to gather information. Providing Customer Service to shareholders and other agency employees. Tester for the improved One Server Build process. Effective communication.Research Database, vendor support, monitor database performance functions.WRMS access and daily usage. WRMS end to end user and facilitator. Updating SharePoint to the Server build division. RHEL 6 to RHEL7 migration team. Discover solutions to shareholder concerns. Manage technical documents for review. Create and input technical data. Manage server access. System administrator tasks. Network trouble shooting on Linux, Windows and multiple Platforms. Conduct systems testing. Created job aids. Authored life-cycle support documents. Execute formal IT presentations. Led coordination of customer and client requests. Providing problem resolution. Analyzed, defined requirements for IT requests. Completion of multiple IT assignments with various deadlines. Conducted server pings to access live servers on the network for trouble shooting if needed. Process improvement facilitation and communication. Successful Mentor. Provide Unit testing. Refer to a variety of server procedures and use learned review techniques to form and arrange material. Assemble final data product for review, signature, authentication or other needed edits. Analyze information, Provide appropriate interpretations to policies, procedures and regulations. Conducted Risk Management for builds. Provided security monitoring, led vulnerability analysis of servers build requests. Weekly Create, edit, and monitor Windows and Linux Server Build Change Requests in KISAM. Serves as a Team Lead. Provides solution reports and data tracking directly to the Server Pipeline Boss.

2012-2019

Facilities Management and Shared Services Division: Credentialing Specialist

Developed and directed documents to assist division. Credentialing Specialist. Assisted with Physical Security related concerns and policies. Edited and reviewed Administrative and Information technology security functions. Perform Badging, Fingerprinting, Photo Taking, Access Control and Government Enrollments. Administer Parking and facility requests. Provide support and guidance to federal Employees and Contractors. Register administration functions verify qualifying documents. Troubleshoot various issues related to Smart-IDs, Parking, and Fingerprinting. Respond to help desk tickets. Manage workflow promptly and efficiently. Support to the largest federal facility in the metropolitan area for badge services. Assist with office management. Develop operating procedures, spreadsheets, and reports. Perform data entry, maintain control spreadsheets and files. Record keeping and system control for over 1000 badges. Eliminating loss or damage to credentials. Prepare status reports. Communicate effectively with Government Officials (such as Executives and Contracting Representatives), Vendors, and Management regarding credentials. Coordinate and participate in Team Meetings. Capture meeting minutes. Developed Security Operations Manual sections for division and unit.

2015-2021

FISMA, Security +, Ethical Hacking AWS, Cloud Computing, FMSS, Record Keeping, Certifications

IT Security Certifications obtained from 2015 through 2021.